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Hailey Toch Discusses Hospitality Trends – A Professional’s Perspective on the Evolution of Urban Hotels

Hailey Toch

In the ever-evolving realm of hospitality, where every guest experience is a narrative waiting to unfold, Hailey Toch stands at the forefront. With a seasoned eye for trends and a pulse on the dynamic landscape of urban hotels, Hailey brings a unique perspective to the table. In the following article, Hailey Toch unravels the intricate tapestry of hospitality trends, exploring the fascinating evolution reshaping the narrative of urban hotels.

The urban hotel landscape is experiencing a renaissance, driven by the demand for unique experiences, innovative design, and the integration of cutting-edge technology. This transformation is redefining the meaning of luxury and comfort, catering to modern travelers who crave authenticity, personalization, and connection to local culture.

In today’s fast-paced world, understanding this hospitality is crucial for industry professionals to stay competitive and adapt to ever-evolving consumer preferences.

Hailey Toch Explains the Urban Hotel Renaissance

Urban hotels are experiencing a resurgence within the hospitality industry, emphasizing the revitalization of downtown areas, mixed-use spaces, and boutique hotels. Hailey Toch says that this rejuvenation not only benefits the hotel brands but also bolsters the economic prosperity of urban areas by drawing in tourists and generating revenue in the hotel industry.

The importance of international leisure travel also drives hospitality companies to offer services in multiple languages and customized experiences for international travelers. Also, hotel ratings significantly impact guest choices, with over 70% of guests choosing highly rated hotels over brand-name or less expensive ones.

Revitalizing Downtown Cores

Once-neglected downtown cores are experiencing a revival, and urban hotels are at the forefront of this transformation. Traditionally overlooked areas within cities are now becoming vibrant hubs, thanks to the strategic placement of modern hotels. The revitalization effort extends beyond the hotel itself, influencing nearby businesses and injecting new life into previously overlooked neighborhoods. These hotels are not just places to stay; they are catalysts for urban renewal, breathing vitality into the very heart of the city.

The Rise of Mixed-Use Spaces

Hailey Toch says that gone are the days when hotels operated in isolation. The contemporary trend leans towards mixed-use spaces, where hotels seamlessly coexist with residential, commercial, and entertainment elements. This holistic approach creates a symbiotic relationship, fostering a sense of community and dynamism around the hotel. Guests find themselves immersed in an environment where they can work, live, and play, all within the confines of one interconnected space.

Boutique Over Big Box

Boutique hotels are gaining popularity over big-box hotels, offering unique, personalized experiences for guests. Renowned for their individualized service and the capacity to take care of their visitors, these hotels provide a distinct experience that allows guests to feel as if they are staying in a private residence instead of a conventional hotel.

Hailey Toch explains that this trend is transforming the urban accommodation landscape, enabling hotels to emerge in unforeseen locations and serve contemporary explorers seeking genuine and unforgettable stays.

Hailey Toch Explains Why We Should Care about Hospitality Trends

Hailey Toch

Understanding hospitality trends is vital for industry professionals to stay competitive and adapt to changing consumer preferences. The hospitality industry is confronted with disruptors, a consolidation trend, and a variety of external factors that affect their operations.
As societal and environmental changes impact the industry, understanding these trends allows industry professionals to adapt and stay ahead in this ever-evolving sector.

Professional Insights on Hospitality Trends

Hailey Toch reports that hospitality experts provide valuable viewpoints on current trends and their impact on urban hotels. With a projected job growth of 126 million in the hospitality and travel industry, professionals have identified the following trends in the business, including hospitality services such as:

The Death of Traditional Property Management Systems

The traditional Property Management System (PMS) is on the decline. Hotels are moving away from rigid systems to embrace more agile and integrated solutions. This shift not only streamlines operations but also enhances the guest experience, reflecting a departure from conventional approaches towards a more dynamic and responsive model.

AirBnB will Decline, Hotels will Rise

Hailey Toch

Contrary to the meteoric rise of Airbnb in recent years, industry professionals foresee a decline in its popularity. Urban hotels are expected to regain prominence, offering a reliable and consistent alternative that resonates with travelers seeking reassurance and a standardized experience.

Dynamic Pricing

Dynamic pricing has become a standard practice, allowing hotels to adjust rates based on demand, seasonality, and other factors. Hailey Toch says that this adaptability benefits both hotels and guests, ensuring fair pricing and maximizing occupancy in tune with fluctuating market conditions.

Localized Guest Services

Incorporating local culture and attractions, localized guest services cultivate personalized experiences for guests. By offering insider knowledge of local attractions, events, and restaurant suggestions, hotels can create a memorable experience for their guests. Furthermore, having well-informed staff who can assist with unbiased recommendations in the surrounding area can also contribute to enhancing the guest experience.

Mixing Business and Leisure

The ‘bleisure’ trend, a blend of business and leisure travel, is prompting hotels to provide multipurpose spaces and amenities. With approximately 40% of business trips involving a bleisure component, and 48% of Millennials incorporating leisure activities into their business travels, hotels must adapt to accommodate this growing trend.

By providing flexible workspaces, reliable internet connections, and leisure amenities in their hotel rooms, hotels can cater to the needs of modern business travelers seeking a seamless blend of work and play.

Travelers Are Interested in Sustainability

As sustainability becomes a growing concern for travelers, hotels are implementing eco-friendly practices and offerings. According to the Expedia Group’s Sustainable Travel study from 2022, nearly 90% of consumers would opt for a destination that is dedicated to sustainability, even if it comes at a higher cost.

Hailey Toch reports that to meet this demand, hotels are embracing sustainable practices, creating immersive spaces that showcase local culture while minimizing their environmental impact. As travelers become more conscious of their carbon footprint, hotels must adapt and prioritize sustainable practices to stay relevant in the industry.

Booking on Mobile Devices

Mobile devices have become indispensable tools in the travel experience. The convenience of booking, check-ins, and concierge services through smartphones is no longer a luxury but an expectation. Hotels are adapting to this shift by providing seamless, mobile-enabled experiences that cater to the tech-savvy preferences of contemporary travelers. With roughly 45% to 85% of hotel bookings made on mobile devices, it is crucial for hotels to ensure their mobile presence is optimized. This includes:

  • Having a responsive and mobile-friendly website
  • Clear call-to-action
  • High-quality images
  • Flexible search filters

More Tech Streamlining and Integration

As the hospitality landscape evolves, technology is at the forefront of streamlining operations and enhancing guest satisfaction. Professionals in the industry are witnessing a surge in tech integration, ushering in a new era of efficiency and convenience.

Mobile Enabled Check-ins

Gone are the days of waiting in line at the reception desk. Mobile-enabled check-ins empower guests to bypass traditional procedures, enabling a swift and contactless arrival. The convenience of checking in via a mobile device not only reduces wait times but also aligns seamlessly with the on-the-go lifestyle of contemporary travelers.

Smart Reserved Parking

Hailey Toch notes that innovative technology extends beyond the lobby into the parking lot. Smart reserved parking systems allow guests to effortlessly locate and secure parking spaces through mobile apps. This not only enhances convenience but also minimizes the stress associated with finding suitable parking, contributing to an overall stress-free stay.

Contactless Payments

Contactless payments offer the following benefits:

  • Convenience and safety for guests and hotels alike
  • A viable hygienic solution
  • Swift and secure transactions
  • Secure end-to-end payments

As the world continues to adapt to new technology and the ongoing global pandemic, contactless payments allow for a safer and more efficient payment process, ensuring guest satisfaction and confidence in their hotel stays.

Cloud PMS

Traditional PMS is making way for cloud-based solutions, revolutionizing how hotels manage their operations. Cloud PMS allows for real-time access to data, enabling seamless collaboration among hotel staff and providing guests with up-to-the-minute information. This shift enhances operational efficiency and ensures a more responsive and personalized guest experience.


Hailey Toch also notes that in the realm of guest services, chatbots are emerging as invaluable assets. These AI-powered assistants are available 24/7 to address guest inquiries, provide recommendations, and facilitate requests. Chatbots not only enhance efficiency by handling routine queries but also contribute to a personalized guest experience by adapting to individual preferences.

Design and Architecture Innovations

Hailey Toch

As the hospitality industry embraces design and architectural innovations, the synergy between aesthetics and technology becomes increasingly evident. The rise of boutique hotels, tech-driven design elements, smart room features, and virtual concierge services collectively represents a commitment to crafting memorable and immersive guest experiences. Beyond mere functionality, these innovations redefine the very essence of hospitality, creating spaces that engage, inspire, and leave a lasting impression on every guest.

The Rise of Boutique Hotels

Boutique hotels are at the forefront of design innovation, challenging the conventional and embracing uniqueness. These establishments prioritize individuality, featuring curated designs that reflect the local culture and surroundings. Hailey Toch explains that the rise of boutique hotels marks a departure from generic aesthetics, offering guests a more intimate and personalized experience that goes beyond the standardized offerings of larger chains.

Tech-Driven Design Elements

Innovative design is increasingly intertwined with technology, creating immersive and interactive spaces. From interactive art installations to adaptive lighting, tech-driven design elements captivate guests, providing a sensory-rich experience. This fusion of technology and aesthetics not only enhances the visual appeal but also contributes to a dynamic and memorable stay.

Smart Room Features

The concept of a smart room is transforming the traditional hotel experience. Automated controls, personalized preferences, and intuitive technology converge to create rooms that adapt to guests’ needs. Smart room features allow for seamless control over lighting, temperature, and entertainment systems, offering a level of convenience and personalization that aligns with the expectations of modern travelers.

Adapting to Post-Pandemic Realities

Hailey Toch

The global landscape of hospitality has undergone a profound transformation in the wake of the COVID-19 pandemic. As the industry adapts to post-pandemic realities, health and safety protocols have become paramount, reshaping the guest experience and redefining industry standards.

Hailey Toch says that in response to the imperative of ensuring guest safety, hospitality professionals are implementing stringent health and safety measures. These protocols encompass various aspects of the guest journey, from check-in to check-out, encompassing communal spaces, dining facilities, and guest rooms.

Flexibility in Booking and Cancellation Policies

In response to the dynamic landscape of post-pandemic travel, the hospitality industry has embraced flexibility in booking and cancellation policies. Recognizing the uncertainties travelers face, hotels are offering more lenient terms, allowing guests to adjust plans with ease. This commitment to flexibility not only fosters traveler confidence but also reflects the industry’s adaptability in providing a supportive and customer-centric approach. As the world of travel continues to evolve, these flexible policies stand as a reassuring cornerstone in the guest experience.


Hailey Toch remarks that the evolution of urban hotels reflects a dynamic interplay of trends, technology, and changing guest expectations. As professionals navigate this landscape, staying attuned to these trends is not just a strategic move; it’s a commitment to delivering exceptional experiences in the ever-evolving world of hospitality.


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